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ATE: General FAQs

1. General Event Information

Advanced Therapies Europe will take place from 2–4 September 2025 at Hotel Arts, Barcelona.

You can explore our 'Travel & Venue' page for a more in depth search around the location of this years event. 

Your arrival and departure times will depend on your ticket type and whether you're attending any of the pre-event summits, such as the Women in Advanced Therapies or Investment Summit. Full timings will be shared in your registration confirmation email, but we recommend arriving by 09:30 on 2 September to make the most of the event.

A detailed floor plan will be available via the event app, which launches 4 weeks prior to the event. All attendees will receive an email with download instructions.

There is no strict dress code, but we recommend business casual attire throughout the event. For evening networking receptions, smart casual is perfectly acceptable.

Yes, complimentary Wi-Fi is available to all attendees. Login details will be provided at the registration desk upon arrival.

All tickets include lunch and coffee breaks on each day of the event, plus drinks and canapés at the Welcome Drinks Reception. If you have specific dietary requirements, please inform us during registration or contact team@phacilitate.com at least one week prior to the event.

2. Registration & Tickets

You can register to attend Advanced Therapies Europe by clicking [here].

We offer several ticket types to suit different attendee profiles. To view the latest pricing and choose the option that fits you best, please visit the ticket pricing page.

Yes, early bird rates are available for a limited time. Apply before 30 May 2025 to save up to £1,300 per ticket. Please note that attendance is capped at 500 participants, so we recommend securing your place early.

Apply to attend here. 

Yes — biotech companies can benefit from the Industry Pass, which offers a discounted rate. You can apply for this ticket type here.

Absolutely! We offer group booking discounts for teams. Please contact team@phacilitate.com and we’ll help you register your group and share available offers.

Ask us about custom meeting packages and group experiences to help your team get the most value from attending.

Yes, tickets will be available at the registration desk, but we cannot guarantee availability on the day. To ensure your spot and access the best rates, we strongly recommend booking online in advance.

We do not offer one-day passes. All tickets include access to the full 3-day event to maximise value for attendees.

Advanced Therapies Europe is an in-person only event. If you're unable to attend but have already registered, you may transfer your ticket to a colleague — please email team@phacilitate.com with the name, job title, and email address of the new attendee.

No, we do not offer partial access or exhibit-only passes. All registrations provide full access to the content, exhibition, and networking opportunities available across all three days.

3. Managing Your Registration

Yes — please email team@phacilitate.com with your request. If you're transferring your ticket, be sure to include the name, job title, and email address of the new attendee so we can process the change promptly.

Your receipt will be included in your registration confirmation email. If you’re unable to locate it or need assistance, please contact team@phacilitate.com.

Once your registration is confirmed, you’ll receive an email with a barcode and registration code. Please present this at the registration desk when you arrive, and your badge will be printed on-site.

Badges are essential for access to all event areas. If you lose yours, visit the registration desk or contact team@phacilitate.com. A badge verification policy is in place to prevent duplication, and replacements will only be issued upon verification.

No — badge sharing or passing is not permitted. If a colleague needs to attend in your place, please contact team@phacilitate.com to arrange a proper ticket transfer.

4. What's Included

Your ticket grants you full access to all content sessions, networking areas, and the exhibit hall throughout the 3-day event. It also includes:

  • Daily networking coffee breaks and lunch

  • Entry to the Welcome Drinks Reception on the rooftop

  • Access to the event app to book 1:1 meetings and connect with other attendees
    Please refer to your ticket type for specific inclusions.

  • → Cross-sell opportunity: “Looking to elevate your experience? Ask us about upgrading to a meeting package or securing a sponsor-hosted pod.”

Looking to elevate your experience? Email Ayaan.Lowry@phacilitate.com us about upgrading to a meeting package or securing a sponsor-hosted pod.

Yes — lunch and coffee breaks are included each day for all attendees. The Welcome Drinks Reception also features drinks and canapés. If you have dietary requirements, please let us know during registration or email team@phacilitate.com at least one week before the event.

Yes, complimentary Wi-Fi is available for all attendees. Login details will be provided at the registration desk when you arrive.

5. Cancellations, Refunds & Policies

Yes — your pass is fully transferable to a colleague at any time. To transfer your registration, please email team@phacilitate.com with the name, job title and email address of the new attendee.

If you wish to cancel your registration entirely, the following refund terms apply:
a) Cancellations made in writing at least 6 weeks before the event will receive a 75% refund
b) Cancellations made between 6 and 3 weeks before the event will receive a 50% refund
c) No refunds are issued for cancellations within 3 weeks of the event, but you will receive access to post-event presentation slides

Please note: All fees remain payable unless the cancellation meets the above criteria.

Please see the refund policy outlined above. For all cancellation and transfer enquiries, contact team@phacilitate.com — we’re happy to help.

Yes — Phacilitate is committed to providing a safe, inclusive and respectful event experience for all attendees. You can review our Code of Conduct for full details.

We do our best to accommodate all dietary requirements. You’ll be asked to specify these during registration. If you have complex needs or need to amend your preferences after registering, please contact team@phacilitate.com as early as possible.

Please note: Requests made within one week of the event may not be guaranteed due to venue restrictions.

Yes — we’re committed to ensuring an accessible and welcoming environment for all attendees. If you have specific accessibility requirements, please reach out to team@phacilitate.com and our team will be happy to assist you.

Yes — we can support your visa application by issuing a visa invitation letter. Please email team@phacilitate.com with your request.


Note: Visa letters are only issued to registered delegates with no outstanding payments.

Yes — we are happy to issue invitation letters to support visa or travel approval requests. These are only available to fully registered attendees. To request a letter, email team@phacilitate.com.

6. Networking & Event App

Yes — the sample attendee list is available here, showcasing the job titles and organisations represented at the event. Once you’ve registered, you’ll also gain access to the event app (once it's live), where you can see who else is attending and connect directly.

Around 6 weeks before the event, you’ll receive access to the event app. Once your profile is set up, you’ll be able to browse attendees, send messages, and book meetings in advance.

Meetings can be arranged directly via the event app, which opens for meeting bookings 4 weeks prior to the event. Simply find the person you’d like to meet, send a request, and schedule a time.

Interested in a guaranteed schedule of curated meetings? Ask us about our 1:1 meetings packages by contacting team@phacilitate.com.

 

The event app launches in two phases:

  • 8 weeks prior for sponsors and exhibitors to begin building their profiles

  • 4 weeks prior for attendees to start booking meetings and viewing content

You’ll receive an email with download instructions when access becomes available. The app is exclusive to registered ticket holders.

After the event, you’ll receive an email with a link to access available presentation slides. You’ll need to complete a short feedback survey before downloading. Please note that not all sessions may be available, depending on speaker permissions.

7. Sponsors & Exhibitors

We’d love to connect with you! Please complete the online enquiry form or email david.green@phacilitate.com to discover the full extent of our sponsorship and exhibition packages.


Ask us about packages that include speaking opportunities, private meeting spaces, and high-impact branding.

The exhibit hall is located within the main conference space at Hotel Arts, Barcelona. Detailed location information will be available in the event app and onsite signage.

The exhibit hall will be open during the core hours of the main event. Final timings will be confirmed in your exhibitor onboarding pack and on the event app closer to the event.

Please contact team@phacilitate.com if you require further assistance. 

 

Confirmed sponsors will receive a detailed move-in/move-out schedule in their onboarding email, including setup times and access instructions. If you have any specific needs or questions, please contact team@phacilitate.com.

We do not provide dedicated ‘setup-only’ passes as standard. Most of our partners choose to make use of their full- access passes during the entire event. If you have a special request, please email team@phacilitate.com to discuss options.

All sponsors and exhibitors will receive an onboarding email containing the exhibitor kit, key deadlines, venue information, and FAQs. For urgent queries, contact team@phacilitate.com.

Full details of what is included in your package will be outlined in your onboarding pack. If you're unsure or need clarification before this is sent, please email team@phacilitate.com.

Meetings can be scheduled from 4 weeks prior to the event via the event app. If you have a booth, you are welcome to host meetings there during open exhibit hall hours.

Yes, complimentary Wi-Fi is available throughout the venue. Login details will be provided at registration. If you require a hardwired internet connection, please contact team@phacilitate.com.

Ordering information for additional furniture, AV, branding and utilities will be included in your exhibitor logistics pack. For early enquiries, email team@phacilitate.com.

Yes — the Hotel Arts venue includes a business centre for basic services. If you require printing or courier assistance, please speak to venue staff or contact our team.

Only pre-approved filming teams are permitted on the show floor. If you’d like to arrange filming, or are bringing your own crew, please contact team@phacilitate.com for approval.

Extra passes mean more exposure and coverage for your team — speak to us about expanding your presence. To register your included passes or purchase extras, please contact team@phacilitate.com and we’ll assist you with the process.

No — these offers are fraudulent. Phacilitate does not sell attendee data and we do not work with any third parties offering this service. Attendee networking is only available via the official event app. If you receive a suspicious email, please forward it to team@phacilitate.com.

We’re proud to support sustainable exhibiting practices as part of Clarion Events. We encourage all exhibitors to follow our Sustainability Guidance, which includes tips for reducing waste, energy consumption, and printed materials.


You can view the full guide here.

8. Speaker Participation & Logistics

We welcome speaker submissions from across the advanced therapies ecosystem. Please [apply to speak here] and share your proposed topic and area of expertise.

Interested in gaining even more visibility? Ask us about sponsorship packages that include speaking opportunities and branded thought leadership. Email david.green@phacilitate.com for more details. 

All speaker proposals are reviewed on a rolling basis. If you haven’t heard back within 2 weeks of submission, please contact Niamh.Middlemass@phacilitate.com for an update.

We aim to confirm all speakers no later than 12 weeks prior to the event. If you have submitted a proposal and haven’t received confirmation, feel free to contact team@phacilitate.com.

 

Once confirmed, you’ll receive a speaker onboarding email outlining key deadlines, logistics, and the presentation upload process. For any immediate questions, email Niamh.Middlemass@phacilitate.com.

The latest agenda will be available on the event website and within the event app once live. Please note that session timings and formats are subject to change.

Your session details will be shared with you via email by the Phacilitate team. If you require confirmation, contact Niamh.Middlemass@phacilitate.com.

This will be included in your speaker briefing and onboarding email. If anything is unclear, don’t hesitate to reach out to team@phacilitate.com.

Yes — our team will schedule a briefing call ahead of the event to connect you with your session moderator and fellow panellists or co-presenters.

The Phacilitate team will provide a submission deadline in your onboarding pack. Presentations must be uploaded before the event to ensure they’re ready for AV testing. If you’re unsure of your deadline, please contact team@phacilitate.com.

Speakers will be able to complete a microphone check and test their slides. If you require a more formal rehearsal, contact team@phacilitate.com to discuss available options.

Most stages use lapel or handheld microphones, depending on the session format. If you have a preference or accessibility requirement, let us know in advance.

Yes — speakers are provided with a clicker/ remote control to manage their own slides during the session.

Yes — plenary and track session rooms are equipped with confidence monitors. If you are speaking in a workshop or breakout space and require one, please email team@phacilitate.com.

All presentations must be submitted in advance and will be loaded onto the central AV system. Personal laptops cannot be used during sessions.

A countdown timer will be visible from the stage to help you manage your presentation time effectively.

The session moderator will ensure that all sessions run to time. If your presentation exceeds the allocated slot, it may be cut short to allow the agenda to stay on schedule.

Your session moderator or a Phacilitate team member will provide a brief introduction based on the information you supplied during onboarding. If you have a specific preference, please share it in advance.

9. Media & Press

For all media and press enquiries, please contact team@phacilitate.com and a member of our team will be happy to assist.

Yes — a designated media area will be available for accredited members of the press. If you require a private space for interviews or meetings, please contact team@phacilitate.com in advance to make arrangements.

The media list will be released 8 weeks before the event and will be available via the event app. Registered press will be able to connect directly with attendees using the networking features within the app.

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