Redefining white glove delivery for cell and gene therapy

Cardinal Health’s new logistics model is designed to remove friction in the cell and gene therapy supply chain by offering one national, unified white glove delivery service. Unlike fragmented networks that rely on third-party vendors, this approach leverages Cardinal Health’s 1,700+ in-house delivery specialists and dedicated fleet to reach 95% of hospitals in under three hours. With 12 million doses delivered annually and a 99.8% on-time rate within a 15-minute delivery window, their model sets a new standard in patient-focused logistics.

Beyond last-mile delivery, Cardinal Health provides end-to-end logistics support, including cell collection, kit provision, manufacturer deliveries, and temperature-sensitive packaging. Their expansive footprint of over 130 pharmacy depots across the U.S. allows them to help close treatment deserts and maintain continuity during extreme conditions like wildfires or hurricanes.

With over 50 years of experience, Cardinal Health understands that every shipment carries a critical dose for a waiting patient. Their team culture emphasizes contingency planning, real-time dispatch monitoring, and personal accountability at every step. As a result, Cardinal Health not only delivers therapies efficiently, but does so with empathy and dedication.